• My Order
  • Shipping
  • Returns and Exchanges
  • Powers Information
  • Warranty
  • Insurance
  • About Ottavo

My Order

When will my readers get here?
If the power you require is 1.0, 1.5, 2.0, or 2.5, your order will ship within 2-4 business days. If you require a magnification stronger than 2.5 (we can fill up to 3.0), or if you require quarter diopters, then your order will process at our optical lab and ship within 5-7 business days.
What comes with my Ottavo readers?
Along with your new Ottavo readers, you’ll receive a glasses pouch and a lens cleaning cloth.
Can I place my order over the phone?
Our customer service team is available at 800-781-1578, Monday through Friday from 9:30AM-5:30PM EST. We’d be happy to help put in an order for you.
What forms of payment do you accept?
Ottavo accepts all major credit cards: VISA, MasterCard, Discover, and American Express. We also accept FSA cards.
Do you offer gift cards?
We unfortunately do not offer gift cards at this time, but our customer service team would be happy to help you place an order for a loved one.

Shipping

How much does shipping cost?
Shipping in the US, including Hawaii and Alaska, is free with every Ottavo order. We ship all US orders via USPS.
Do you ship internationally? How much does this cost?
We ship our readers anywhere in the world for $40.
Can I get my order expedited?
Although we currently do not offer the option for expedited orders, contact our customer service team and we’ll do what we can to get your Ottavo readers to you as soon as possible.

Returns and Exchanges

What is Ottavo’s return policy?
If for any reason you are unsatisfied with your purchase, you may return your Ottavo readers within thirty days of purchase for a full refund or exchange. Contact our customer service team at 800-781-1578 or ciao@getottavo.com to initiate your exchange or return.
I broke my readers. Can I get a new pair?
Our warranty covers manufacturing defects for up to a year, and our customer service team would be happy to assess the damages. You can reach out to us at ciao@getottavo.com or call at 800-781-1578 from Monday to Friday, 9:30AM-5:30PM EST.
The lenses don’t feel right. Can I exchange them for another pair?
Reach out to us at ciao@getottavo.com and we’d be happy to help.
What if my readers don’t fit right?
Ottavo readers were designed to fit all sizes, but if for some reason you’re uncomfortable with the fit, bring your readers to your optician for a quick adjustment and we’d be happy to cover the costs.
Am I allowed to exchange my glasses for another style or color?
If you’re unsatisfied with the style or color of your readers and would like to exchange them for another frame, we’d be happy to help. Reach out to our customer service team at ciao@getottavo.com or call us at 800-781-1578.

Powers Information

What’s the strongest power Ottavo will fill?
We can fill readers up to a magnification of 3.0.
How do I know what power I need?
Print out a copy of our Reading Glasses Test to determine what power you’ll need in your readers. You can also obtain the power you need from your optician.
I need two different magnifications in my lenses…can you help?
Unfortunately, we do not offer this option at this time. However, we can send you a pair with plastic demo lenses, which your optician can replace with your existing optical prescription. Contact us at ciao@getottavo.com or 800-781-1578, and we’d be happy to help.
Can I use these with contact lenses, or if I’ve had refractive surgery (i.e. LASIK)?
Yes, even if you wear contacts or if you’ve had refractive surgery, reading glasses are sometimes still necessary to correct near vision (especially for those over the age of 40).
Can you fill quarter diopters?
Yes, you will be able to select this option during checkout.

Warranty

What does the Ottavo warranty cover?
Our warranty covers manufacturing defects for up to a year, including issues with lens coatings. However, this does not include accidental damage, wear from day-to-day use, lens scratches, or changes in prescription. Reach out to our customer service team at ciao@getottavo.com or 800-781-1578 and we’d be happy to help with any questions about our warranty.
Do you offer lens replacements?
Although we cannot replace the lenses in your existing frames, we’d be happy to send you the same pair (subject to availability) with your new prescription for a fee. Contact our customer service team at ciao@getottavo.com or 800-781-1578 to learn more.
How do I take care of my Ottavos?
We recommend keeping your Ottavo readers in their complimentary sleeve whenever they are not in use. To clean the lenses, use eyeglasses cleaner or warm, soapy water and dry with our provided lens cleaning cloth.

Insurance

Do you accept vision insurance?
We currently only accept vision insurance in the form of FSA or HSA. For all other types of insurance, we’d be happy to provide you with an itemized receipt to be reimbursed by your insurance company. Send us an email at ciao@getottavo.com to obtain your receipt.
Can I use my FSA/HSA to purchase reading glasses?
Yes, both readymade and prescription reading glasses can be purchased with your FSA or HSA.

About Ottavo

What does Ottavo mean?
In Italian, Ottavo means eighth – another word for a perfect octave in musical terms. In other words, we’d like to think that we’re music for your eyes.
Why should I pick Ottavo over a pair of prescription drugstore readers?
We think the high standard of quality you expect in the things you wear and use every day should be found in your reading glasses, too. Ottavo readers are created with the highest quality Mazzucchelli acetate, equipped with flexible Viscotta-Comotec hinges, and made with optical-quality lenses. With inspiration from the bold spirit of Milanese modernism, Ottavo readers were beautifully designed for a timeless Italian look.
What kind of lenses and AR coating do you use?
Ottavo readers are equipped with CR-39 lenses or polycarbonate lenses, depending on the strength of magnification you need, and include anti-reflective and scratch-resistant coatings.
Who can I reach out to for press inquiries?
Reach out to us at ciao@getottavo.com.
Who can I reach out to for wholesale inquiries?
Please direct all wholesale inquiries to ciao@getottavo.com.